Privacy Policy

This Privacy Policy describes how Paxway Travel Inc. ("Paxway", "we", "us") collects, uses and shares information about you when you use our website at paxway.com or contact us by phone, email, or other means.

1. Information we collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you submit a quote request or contact form
• Travel preferences, dates, and route details you share during the booking process
• Payment information processed by our PCI-compliant payment provider (we do not store card numbers)
• Communications between you and Paxway by phone, email, or message

We also collect information automatically when you visit our website, including:

• IP address, browser type, device type, and operating system
• Pages visited, links clicked, and time spent on pages
• Referring URL and search terms that led you to the site
• Cookie identifiers (see our Cookie Policy for details)

2. How we use your information

We use the information we collect to:

• Process and fulfill your travel bookings
• Respond to your enquiries and provide customer support
• Send you booking confirmations, itineraries, and travel updates
• Send marketing communications where you have consented
• Improve our website, services, and user experience
• Detect and prevent fraud and comply with legal obligations

3. Legal basis for processing

We process personal data on the following legal bases: performance of a contract (to fulfill bookings), legitimate interests (website improvement, fraud prevention), consent (marketing communications), and compliance with legal obligations.

4. Sharing your information

We may share your information with:

• Airlines and travel suppliers necessary to complete your booking
• Payment processors to handle transactions securely
• Marketing and analytics platforms (Google Analytics, Meta) subject to their privacy policies
• Law enforcement or government bodies when required by law

We do not sell your personal data to third parties.

5. Data retention

We retain booking and customer data for 7 years to comply with financial recordkeeping requirements. Marketing data is retained until you withdraw consent. Website analytics data is retained for 26 months.

6. Your rights

Depending on your location, you may have the right to:

• Access a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at hello@paxway.com.

7. Cookies

We use cookies and similar tracking technologies on our website. See our Cookie Policy for full details and how to manage your preferences.

8. Security

We implement industry-standard technical and organisational measures to protect your personal data. Payment data is processed by a PCI DSS Level 1 certified provider and is never stored on our systems.

9. Contact us

For any questions about this Privacy Policy or how we handle your data, contact us at hello@paxway.com or write to us at 123 Travel Way, Suite 100, Miami, FL 33101.