Question 1

How does Paxway find business class flights cheaper than published prices?

Accepted Answer

Paxway works with consolidators — wholesalers who negotiate net fares directly with airlines in exchange for volume commitments. These rates are unpublished, meaning they never appear on Google Flights, Expedia or any OTA. We pass a significant portion of that discount on to you.

Question 2

What exactly is a consolidator fare?

Accepted Answer

A consolidator fare is a wholesale rate that airlines sell to authorised travel agencies in bulk. The agencies are contractually prohibited from publishing these prices online. The only way to access a consolidator fare is through an accredited agent like Paxway.

Question 3

Is the seat the same as if I booked directly with the airline?

Accepted Answer

Yes — completely identical. Same seat, same cabin, same service, same meals, same lounge access, same frequent-flyer mile accrual. The only difference is the price you pay.

Question 4

Do I still earn miles when booking through Paxway?

Accepted Answer

Yes. Your frequent-flyer number is added to the booking and miles accrue as normal. Consolidator tickets are fully fare-class miles, so you earn based on the fare code, not a reduced amount.

Question 5

How much does a discounted business class ticket typically cost?

Accepted Answer

It varies by route, airline and season. Transatlantic business class through Paxway often starts from $2,500–$3,500 return. Routes to Asia typically start from $3,000–$5,000. Routes to the Middle East from $2,200. Call us for a specific number for your route.

Question 6

Are there any fees or service charges on top?

Accepted Answer

No booking fees. The price you receive is all-in for the fare and airline taxes. Government taxes, carrier-imposed surcharges and fuel charges are included in your quote — no surprises.

Question 7

Can I get a consolidator fare at the last minute?

Accepted Answer

Yes. Consolidator allocations often hold savings even within 72 hours of departure, sometimes more than advance purchase prices because airlines want to shift remaining seats. Call us — it's always worth checking.

Question 8

Why is your price sometimes higher for certain routes?

Accepted Answer

Consolidator allocations vary by route and season. On some routes — particularly domestic or short-haul — the published fare is already competitive and there's little headroom. On long-haul business class, the savings are typically largest.

Question 9

Which airlines does Paxway work with?

Accepted Answer

We book business and first class on most major international carriers: Emirates, Qatar Airways, Singapore Airlines, Lufthansa, British Airways, Air France, Cathay Pacific, Turkish Airlines, Swiss, KLM, Etihad, and many more. Call us and we'll tell you what's available on your route.

Question 10

Can you book multi-city and open-jaw itineraries?

Accepted Answer

Absolutely — this is where our advisors excel. Multi-city and open-jaw itineraries often unlock lower overall fares than simple return bookings. Tell us your routing and we'll find the most cost-effective combination.

Question 11

Do you book first class as well as business class?

Accepted Answer

Yes. First class consolidator fares are available on Emirates, Singapore Airlines, Lufthansa, British Airways, and other carriers with dedicated first class cabins. The saving percentage is often even larger in first than in business.

Question 12

How do I book? Can I do it online?

Accepted Answer

We don't sell online — that's by design. Consolidator fares are negotiated and confirmed over the phone or by email. Call us, tell us your route, and we'll have a quote to you within 15 minutes. Payment is via secure link.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as bank transfer for larger bookings. Payment is processed through a secure PCI-compliant gateway. We do not store card details.

Question 14

Can I change or cancel a consolidator ticket?

Accepted Answer

Change and cancellation rules depend on the specific fare class and airline rules. Your advisor will explain the exact conditions before you confirm. Many consolidator fares allow changes for a fee — we'll always present your options.

Question 15

What happens if the airline cancels or reschedules my flight?

Accepted Answer

We handle all disruption management on your behalf. If the airline makes a material change, you're entitled to a full refund or rebooking — and we'll manage that process for you. Our team is available 24/7 for exactly these situations.

Frequently asked questions